This policy is intended to meet the requirements of Accessibility Standards for Customer Service and applies to the provision of goods and services to the public or other third parties, not to the goods themselves.
CityFitness Group Limited ("CityFitness") will strive to provide services in a manner consistent with the principles of dignity, independence, integration and equal opportunity.
The Provision of Goods and Services to Persons with Disabilities
CityFitness will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:
- Ensuring that all Members receive the same value and quality;
- Allowing Members with disabilities to do things in their own ways, at their own pace when accessing goods and services as long as this does not present a safety risk;
- Using alternative methods when possible to ensure that Members with disabilities have access to the same services, in the same place and in a similar manner;
- Taking into account individual needs when providing goods and services; and
- Communicating in a manner that takes into account the Member's disability.
Assistive Devices
Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by CityFitness. The provision, use and safety of personal assistive devices are the responsibility of the person with a disability.
In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure that Members are able to access our services.
Guide Dogs, Service Animals and Service Dogs
Member with a disability that is accompanied by guide dog, service animal or service dog will be allowed access to CityFitness premises that are open to the public unless otherwise excluded by law. “No pet” policies do not apply to guide dogs, service animals and/or service dogs.
Exclusion Guidelines
If a guide dog, service animal or service dog is excluded by law (see applicable laws below) CityFitness will offer alternative methods to enable the person with a disability to access goods and services, when possible (for example, securing the animal in a safe location and offering the guidance of the Staff).
There may be rare circumstances where, for reasons of health and safety of another person, allowing a person with a disability to enter a premises accompanied by a service animal needs to be considered. An example of such a situation may include where a person is allergic to animals and adversely affected if they are in close proximity to a service animal. If deemed necessary, a risk assessment will be conducted by CityFitness's Staff. The risk assessment will include identifying the risks inherent with the service animal being in the area of concern and identify alternate measures available to enable the person with a disability to access CityFitness’s services.
Care and Control of the Animal
The Member that is accompanied by a guide dog, service dog and/or service animal is responsible for maintaining care and control of the animal at all time. The safety and clean up of the service animal is also the responsibility of the person with a disability.
Support Persons
If a Member with a disability is accompanied by a support person, CityFitness will ensure that both persons are allowed to enter the premises together and that the Member is not prevented from having access to the support person.
Support persons will be required to sign the Guest Sign-in Sheet which includes a liability waiver. In addition, support persons are permitted to enter CityFitness locations for the purposes of providing assistance to Members with a disability only. They are not permitted to provide services that otherwise could be provided by CityFitness Staff, for example Personal Training services.
There may be rare circumstances where, for reasons of health and safety, CityFitness may require a person with a disability to be accompanied by a support person when accessing services at CityFitness’s premises. For example, a Member with a brain injury or mental disorder may be prone to confusion, outbursts or agitation that are best handled by individuals who are properly trained or familiar with the person with a disability.
Where it is necessary to discuss confidential information with a Member, the Member’s consent will be obtained prior to discussing such information with the support worker present.
Guest Fees
Support persons will not be required to pay any guest fees to enter our locations when they are attending exclusively to provide support to a Member with a disability. The support person will however be required to fill out any applicable Guest liability waiver.