Guest Access Reminder - Staffed Hours Only

1. What should I know about guest access?

As our CityFitness community continues to grow, we're committed to keeping our clubs safe and welcoming for everyone.

Just a friendly reminder that guest access is available during staffed hours only, as outlined in our Terms and Conditions.

We've recently reviewed and updated our access settings to ensure this is consistently followed across all our clubs. From 2 November, guests will continue to be welcome during staffed hours, with after-hours access reserved for members only.

This helps us better manage who is in our clubs, particularly when our teams aren't on site.

2. How is this being managed?

We have enhanced our offsite monitoring and access control features to ensure only members access is available after staffed hours. As a reminder, should you require assistance after hours, please use the phone located on our emergency stations within the club to contact our monitoring centre.

3. When are staffed hours?

At most clubs, staffed hours are 7am–7pm Monday to Friday and 8am–4pm on weekends.

Some of our smaller clubs are staffed from 8am–12pm on weekends.

You can check your club's staffed hours on our Locations page.