---
title: Resolve Missed Payments & Outstanding Balances
description: If you miss a regular payment, you will receive a notification text message or email from us informing you that a payment has been missed and what steps need to be taken.
---

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# Resolve Missed Payments & Outstanding Balances

If you miss a regular payment, you will receive a notification text message or email from us informing you that a payment has been missed and what steps need to be taken. If you have an outstanding balance on your account, you have three payment options:

- Visit a nearby club and pay at the reception desk
- Via our **[online Member Portal](https://memberships.cityfitness.co.nz/auckland-cbd/logon/logon)**
- Contact Member Services on [**0800 348 637**](tel:0800-348-637) to pay over the phone

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