We’re Serious About our Members’ Experience

As our clubs continue to grow, we’re committed to maintaining a great training environment so we can continue delivering the best experience for our members.

Follow along below as Ash breaks down how we are prioritising our members’ experience.

As part of this, we’re placing greater focus on strengthening the processes that help maintain a great and safe training environment for everyone.

What Are We Focusing On?

Managing Access to Our Clubs

· Each member must scan their own key tag when entering, one person at a time.

· Our entry system only allows one entry per scan to ensure access is used appropriately.

· If you have a Black Card or Premium membership, learn how to sign in your guest here.

Helpful Tip: Before scanning your entry, please ensure you have all your gym essentials with you, as re-entry will not be granted immediately.

These small steps help create a safe and enjoyable training environment; while also ensuring we can effectively manage access, maintain health and safety, and keep our clubs running smoothly for everyone.

As we grow, we remain focused on continually improving how we operate to deliver the best possible experience for our members.